Payment Policy

Effective date: August 27, 2026

This Payment Policy explains the payment methods, payment processing and related payment procedures applicable to purchases made through our online store.

1. Company Information

This online store is operated by:

Digital Care Capital ApS
CVR Number: 42162507
Responsible Person: Peder Stein Burgaard

Registered Address:
C/O Peder Stein Burgaard
Østre Pennehavevej 9
2960 Rungsted Kyst
Denmark

2. Accepted Payment Methods

The payment methods available for your order will be displayed during the checkout process.

Available payment methods may vary depending on factors such as:

Delivery country;
Currency;
Order amount;
Payment provider; and
Other payment processing conditions.

You can select one of the payment methods made available to you at checkout.

3. Payment Authorization

When placing an order, you confirm that:

The payment information you provide is accurate and complete;
You are authorized to use the selected payment method;
The payment method belongs to you or you have permission to use it; and
There are sufficient funds or available credit to complete the transaction.

Payment may be subject to authorization or verification by the relevant payment service provider.

If payment cannot be authorized or verified, we may be unable to process or fulfill the order.

4. Payment Processing

Payments may be processed through third-party payment service providers and payment infrastructure used by our online store.

The relevant payment provider may process payment information in accordance with its own terms, conditions and privacy practices.

We do not request or store payment information beyond what is reasonably necessary for processing, confirming and managing your transaction, subject to applicable requirements.

5. Order Confirmation

After you submit an order, you may receive an order confirmation indicating that your order has been received.

Receipt of an order confirmation does not necessarily mean that payment has been finally accepted or that the order has been approved for fulfillment.

If payment fails or cannot be verified, the order may be delayed, rejected or cancelled.

6. Payment Verification

For security and fraud-prevention purposes, certain transactions may require additional verification.

We may delay processing while payment or order information is being verified.

If additional information is required, we may contact you using the information associated with your order.

7. Currency

The applicable currency and total amount payable will be displayed during the checkout process before you submit your order.

The amount charged may depend on the currency selected or made available through the online store and the payment provider used.

Your bank or payment provider may apply currency conversion rates or additional fees. Such fees are outside our control.

8. Taxes and Additional Charges

Any applicable taxes or charges that form part of the purchase price will be displayed as required during the checkout process.

Depending on the destination and circumstances, additional charges may apply, such as customs duties, import charges or other local fees.

Where such charges are imposed by authorities or third parties and are not included in the amount displayed at checkout, they may be the customer's responsibility where permitted by applicable law.

9. Failed Payments

If a payment fails, is declined or cannot be verified, we may be unable to complete the order.

You may be required to use another available payment method or resubmit the payment information.

An order will not be considered fully processed until the applicable payment requirements have been successfully completed.

10. Duplicate or Incorrect Charges

If you believe that you have been charged incorrectly or more than once for the same order, please retain your order confirmation and payment information and contact us.

We will review the transaction and, where an incorrect charge is confirmed, take appropriate corrective action.

11. Refunds

Approved refunds will normally be issued using the original payment method.

Refund processing times may vary depending on the payment method and the relevant payment provider or financial institution.

For information about return eligibility and refund conditions, please refer to our Return and Refund Policy.

Where mandatory consumer law provides specific refund requirements, those requirements will apply.

12. Payment Security

We take reasonable measures to protect payment-related information and transactions.

Payment processing may be handled through secure third-party payment infrastructure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own payment information and account credentials.

13. Fraud Prevention

We may use reasonable security and fraud-prevention measures to protect our customers, payment processes and online store.

If a transaction appears to be unauthorized, fraudulent or otherwise suspicious, we may:

Delay processing;
Request additional verification;
Decline the transaction; or
Cancel the order.

These measures are intended to protect both customers and the Company.

14. Shopify

Our online store uses Shopify's ecommerce infrastructure.

Shopify may provide technical services that support checkout, payment processing and other transaction-related functions.

Payment information may also be processed by the relevant payment providers connected to our online store.

Such providers may have their own terms and privacy policies governing their services.

15. Payment Disputes

If you believe that a payment has been processed incorrectly, please contact us so that the transaction can be reviewed.

If a payment dispute or chargeback is initiated through your bank or payment provider, the matter may also be subject to the applicable rules of that bank, card network or payment provider.

Nothing in this section limits any mandatory consumer rights.

16. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes to:

Available payment methods;
Payment providers;
Security procedures;
Checkout functionality;
Legal or regulatory requirements; or
Our business operations.

The latest version will be published on this page together with the applicable effective date.

17. Contact Information

For questions relating to payments, orders, refunds or payment-related issues, please refer to the following company information: