Last updated: August 27, 2026
1. What company operates this online store?
This online store is operated by:
Digital Care Capital ApS
CVR Number: 42162507
Responsible Person: Peder Stein Burgaard
Registered Address:
C/O Peder Stein Burgaard
Østre Pennehavevej 9
2960 Rungsted Kyst
Denmark
2. Where do you deliver?
We currently provide delivery services to eligible destinations throughout Europe.
Delivery availability may depend on the destination, carrier coverage, customs or import restrictions, product type, package size and other logistical conditions.
Available delivery options will be shown during checkout.
3. How long does delivery take?
Orders are normally processed within 1–2 business days after they are successfully submitted and confirmed.
Standard delivery within Europe is estimated at 5–7 business days after dispatch.
The delivery estimate does not include the order-processing period.
Delivery times are estimates and may be longer for remote areas, islands, locations with limited carrier coverage, customs clearance or other circumstances outside our reasonable control.
4. How much does shipping cost?
Any applicable shipping charge will be displayed during checkout before you submit your order.
If free delivery is available for an order, this will be stated on the product page or during checkout.
Additional charges may apply in certain circumstances, such as special delivery requests, incorrect addresses, failed collection or certain remote-area delivery requirements.
5. Can I change my delivery address after placing an order?
Please make sure that your delivery information is correct before completing your order.
If you need to change your delivery address, please contact us as soon as possible.
Once an order has entered processing or has been dispatched, we may no longer be able to change the delivery address.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional delivery or reshipping costs may apply where permitted by applicable law.
6. How do I track my order?
Where tracking information is available, it may be provided after your order has been dispatched.
Tracking information may take some time to become active after the parcel enters the carrier's system.
7. What should I do if my package arrives damaged?
Please contact us promptly if your package or product arrives damaged.
Where relevant, please provide:
- Your order number;
- A description of the damage;
- Photos of the damaged product;
- Photos of the outer packaging; and
- A photo of the shipping label.
Please keep the original packaging until the issue has been reviewed.
8. What should I do if I receive the wrong product?
Please contact us promptly if you receive an incorrect product.
Please provide your order number and clear photographs showing the product received and the shipping label.
After reviewing the issue, we will provide an appropriate solution in accordance with our Return and Refund Policy and applicable consumer protection law.
9. What should I do if something is missing from my order?
If a product, accessory or component is missing, please contact us promptly.
Please provide:
- Your order number;
- Photos of the products received;
- Photos of the outer packaging; and
- A photo of the shipping label.
We will review the issue and provide an appropriate solution.
10. Can I return my order?
Yes. We offer a 30-day return policy for eligible products.
You may request a return within 30 days after receiving your product.
The product should generally be unused or unworn, in the condition in which it was received and include the original accessories and components.
Please contact us before sending a return.
11. How do I request a return?
Before returning a product, please contact us and provide:
- Your order number;
- The email address used for the order;
- The product you wish to return; and
- The reason for the return.
Please do not send the product back before receiving the applicable return instructions.
12. Who pays for return shipping?
For voluntary change-of-mind returns under our 30-day return policy, the customer is generally responsible for return shipping costs.
For an applicable statutory 14-day withdrawal, the customer is generally responsible for the direct cost of returning the goods, unless applicable law requires otherwise.
Where a return is caused by a defective, damaged or incorrectly supplied product, reasonable return shipping costs will normally be covered by us where applicable.
Mandatory consumer rights remain unaffected.
13. Do customers in the EU or EEA have a 14-day cancellation right?
Consumers in the European Union or European Economic Area may have a statutory 14-day right of withdrawal for eligible distance purchases.
Where this right applies, consumers may withdraw from an eligible purchase within the applicable statutory period without providing a reason.
This statutory right is separate from our voluntary 30-day return policy.
Certain statutory exceptions may apply.
14. When will I receive my refund?
For approved voluntary returns under our 30-day return policy, refunds are normally processed within 10 business days after the return has been approved.
For statutory withdrawals, refunds will be handled within the applicable legal timeframe.
After we process a refund, your bank or payment provider may require additional time before the funds appear in your account.
15. How will my refund be issued?
Approved refunds will normally be issued using the original payment method.
If the original payment method cannot reasonably be used, an alternative arrangement may be made where appropriate.
16. Can I exchange a product?
If you would like to exchange a product, model or variation, please contact us.
Depending on product availability and the circumstances, we may arrange an exchange, return and refund, or another appropriate solution.
17. What happens if my order is delayed?
Delivery times are estimates rather than guaranteed delivery dates unless a guaranteed service has been expressly confirmed.
Delays may occur because of:
- Carrier disruptions;
- Customs inspections;
- Severe weather;
- Public holidays;
- Transportation problems;
- Strikes;
- Natural disasters;
- Regulatory restrictions; or
- Other circumstances outside our reasonable control.
18. What happens if I do not collect my package?
If you fail to collect a parcel or refuse delivery without a valid legal reason, additional costs may arise.
Where permitted by applicable law, reasonable costs resulting from an unjustified refusal or failure to collect may be charged to the customer.
This does not affect mandatory consumer rights.
19. What payment methods are available?
The payment methods available for your order will be displayed during checkout.
Available payment methods may vary depending on factors such as your delivery country, currency, order amount and payment provider.
20. Is my payment information secure?
Payment processing may be handled through secure payment infrastructure and third-party payment service providers.
We take reasonable measures to protect payment-related information.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
21. What happens if my payment fails?
If a payment is declined, fails or cannot be verified, the order may be delayed or may not be processed.
You may be required to use another available payment method or resubmit your payment information.
22. Does the store use cookies?
Our online store may use cookies and similar technologies to support essential store functions, improve website performance and provide a better shopping experience.
Where required by applicable law, consent will be requested before using non-essential cookies or similar technologies.
For more information, please refer to our Privacy Policy.
23. How is my personal information handled?
Personal information is handled in accordance with our Privacy Policy.
Information may be used when necessary to process orders, arrange delivery, process payments, manage returns and refunds, provide customer service, maintain website security and comply with legal obligations.
24. Is Shopify involved in my order?
Our online store uses Shopify as its ecommerce platform.
Shopify provides technical infrastructure and services that support the operation of the online store, including store functionality and checkout-related services.
The products offered through our store are sold by Digital Care Capital ApS, unless otherwise stated.
25. How can I contact the company?
The company operating the online store is:
Digital Care Capital ApS
CVR Number: 42162507
Responsible Person: Peder Stein Burgaard
Registered Address:
C/O Peder Stein Burgaard
Østre Pennehavevej 9
2960 Rungsted Kyst
Denmark
When contacting us about an existing order, please include your order number where applicable.
26. Where can I find more information about returns and refunds?
For complete information about returns, refunds and statutory withdrawal rights, please refer to our Return and Refund Policy.
For shipping information, please refer to our Shipping and Delivery Policy.
For information about personal data, please refer to our Privacy Policy.
For information about the use of our online store, please refer to our Terms of Service.
Digital Care Capital ApS
CVR Number: 42162507
C/O Peder Stein Burgaard, Østre Pennehavevej 9, 2960 Rungsted Kyst, Denmark