Shipping and Delivery Policy

Effective date: September 7, 2026

This Shipping and Delivery Policy explains how orders placed through our online store are processed, shipped and delivered.

1. Company Information

This online store is operated by:

Digital Care Capital ApS
CVR Number: 42162507
Responsible Person: Peder Stein Burgaard

Registered Address:
C/O Peder Stein Burgaard
Østre Pennehavevej 9
2960 Rungsted Kyst
Denmark

Email: support@wocjbj.shop
Telephone: +45 50 12 64 37

2. Shipping Destinations

We currently provide delivery to eligible destinations within Europe.

Available delivery destinations are determined by the shipping options available during checkout.

Shipping availability may depend on:

Destination country or region;
Local carrier coverage;
Customs or import requirements;
Product type;
Package size or weight; and
Other logistical restrictions.

Customers can confirm whether delivery is available to their address by entering the delivery information during checkout.

If we are unable to deliver an order to the supplied address, we may contact the customer to discuss the available options.

If an order cannot be fulfilled and payment has already been collected, the applicable amount will be refunded to the original payment method.

3. Order Processing Time

Orders are normally processed within:

1–2 business days

after the order has been successfully submitted and confirmed.

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed during weekends or public holidays normally begin processing on the next business day.

Processing may take additional time in certain situations, including:

Payment verification;
Incomplete or incorrect delivery information;
Product availability issues;
Multiple-item orders;
Fraud-prevention or security checks; or
Periods of unusually high order volume.

If additional information is required to process an order, we may contact the customer using the contact details provided with the order.

4. Estimated Delivery Time

For standard deliveries to eligible European destinations, the estimated transportation time after dispatch is normally 5–7 business days.

This transportation estimate is separate from the 1–2 business day order-processing period.

Therefore, the total estimated time from order confirmation to delivery is normally approximately:

6–9 business days

depending on the destination and shipping circumstances.

These timeframes are estimates based on normal shipping conditions and may vary depending on the destination and carrier operations.

Delivery may require additional time for:

Remote areas;
Islands;
Locations with limited carrier coverage;
Customs or import processing;
Severe weather conditions;
Public holidays;
Carrier disruptions;
Local transportation restrictions; or
Other circumstances affecting transportation.

The delivery information displayed during checkout should be considered together with the estimates provided in this policy.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the customer submits the order.

If free standard shipping is available for an order, this will be displayed on the product page, cart or checkout page.

Additional shipping costs may apply in certain circumstances where permitted by applicable law, including:

Customer-requested special delivery services;
Reshipping caused by an incorrect or incomplete address;
Repeated delivery attempts;
Failure to collect a parcel; or
Additional carrier charges applicable to certain destinations.

Customers will be informed of applicable shipping charges before completing the order whenever such charges can be determined in advance.

6. Delivery Address

Customers should provide complete and accurate delivery information when placing an order.

Please verify the following information before submitting the order:

Full name;
Street address;
House or apartment number;
Postal code;
City;
Country; and
Any additional delivery information required by the carrier.

Incorrect or incomplete address information may result in processing or delivery delays.

If additional delivery or reshipping costs arise because incorrect information was supplied, such costs may be charged where permitted by applicable law.

7. Delivery Delays

Occasional delivery delays may occur even after an order has been dispatched.

Possible causes include:

Carrier disruptions;
Customs inspections;
Incorrect or incomplete delivery information;
Severe weather;
Public holidays;
Transportation disruptions;
Regulatory restrictions;
Strikes;
Natural disasters; or
Other circumstances outside our reasonable control.

If we become aware of a significant issue affecting an order, we will make reasonable efforts to provide the customer with relevant information when available.

Customers with questions about a delayed order may contact us at support@wocjbj.shop.

Nothing in this section limits any rights customers may have under applicable consumer protection law.

8. Customs and Import Requirements

Certain shipments may be subject to customs or import procedures depending on the destination.

Customs clearance may increase the time required for delivery.

Import requirements vary between countries and destinations.

Customers are responsible for ensuring that products may lawfully be imported into the destination country.

Where customs duties, import charges or other local charges apply, they will be handled according to applicable legal requirements and the information provided during checkout.

9. Shipment Tracking

Where shipment tracking is available, tracking information may be provided after the order has been dispatched.

Tracking information may require some time to become active after the parcel has entered the carrier's transportation network.

Carrier tracking information may include:

Shipment status;
Transportation progress;
Estimated arrival information; and
Delivery status.

Estimated arrival information provided by a carrier may change during transportation.

If you have questions about tracking information, you may contact us at support@wocjbj.shop.

10. Delivery Attempts

If a delivery attempt is unsuccessful, the carrier may:

Make another delivery attempt;
Leave instructions for collection;
Deliver the parcel to an authorized collection point; or
Follow another procedure available in the destination area.

Customers should follow the instructions provided by the carrier where applicable.

If delivery difficulties are caused by incorrect or incomplete delivery information, additional delivery costs may apply where permitted by applicable law.

11. Lost or Damaged Shipments

If a parcel appears to be lost or arrives damaged, customers should contact us promptly at support@wocjbj.shop so that the matter can be investigated.

We may request information such as:

Order number;
Delivery information;
Photographs of the parcel;
Photographs of damaged products;
Photographs of the shipping label; and
Other information reasonably required to investigate the shipment.

Issues involving damaged, defective, missing or incorrectly supplied products will be handled in accordance with our Return and Refund Policy and applicable consumer protection law.

12. Orders Containing Multiple Products

Orders containing multiple products may be shipped in more than one parcel.

As a result, individual products from the same order may arrive at different times.

Shipping arrangements may depend on:

Product availability;
Package dimensions;
Destination;
Carrier arrangements; and
Other logistical factors.

Where an order is divided into multiple shipments, available tracking information may be provided separately for each shipment.

13. Risk During Transportation

For consumer purchases, responsibility for loss of or damage to goods during transportation will be determined according to applicable consumer protection law.

Nothing in this Shipping and Delivery Policy is intended to transfer transportation risk to a consumer earlier than permitted by mandatory law.

14. Order Cancellation and Shipping

Customers who wish to cancel an order should contact us as soon as possible at support@wocjbj.shop.

If an order has already entered processing or has been dispatched, we may not be able to stop the shipment before delivery.

This does not affect any statutory cancellation, withdrawal, return or refund rights available to consumers under applicable law.

For further information, please refer to our Return and Refund Policy.

15. Changes to This Shipping Policy

We may update this Shipping and Delivery Policy when reasonably necessary to reflect changes in:

Shipping arrangements;
Carrier services;
Business operations;
Legal requirements;
Regulatory requirements; or
Other operational circumstances.

The current version of this policy will be published on our website together with the applicable effective date.

16. Contact Information

For questions concerning shipping, delivery, tracking or an existing order, customers may contact us using the information below: