Versand

Shipping and Delivery Policy

Effective date: August 27, 2026

This Shipping and Delivery Policy explains how orders placed through our online store are processed and delivered.

1. Company Information

This online store is operated by:

Digital Care Capital ApS
CVR Number: 42162507
Responsible Person: Peder Stein Burgaard

Registered Address:
C/O Peder Stein Burgaard
Østre Pennehavevej 9
2960 Rungsted Kyst
Denmark

2. Shipping Area

We currently provide delivery services to eligible destinations throughout Europe.

Delivery availability may vary depending on:

The destination country or region;
Local carrier coverage;
Customs or import restrictions;
Product type;
Package size or weight; and
Other logistical limitations.

The availability of delivery to your address will be confirmed during checkout.

We reserve the right to decline or cancel an order if delivery to the supplied address is unavailable or legally restricted.

If payment has already been collected for an affected order, the applicable amount will be refunded using the original payment method.

3. Order Processing

Orders are normally processed within 1–2 business days after they are successfully submitted and confirmed.

Business days are Monday through Friday, excluding public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

Order processing may require additional time if:

Payment information must be verified;
The delivery address is incomplete or incorrect;
The order contains multiple products;
The product is temporarily unavailable;
Fraud-prevention checks are required; or
An unusually high number of orders is being processed.

If additional information is required to complete an order, we may contact the customer.

4. Estimated Delivery Time

The estimated transportation time for standard deliveries within Europe is:

5–7 business days after dispatch.

The estimated delivery period does not include the order-processing period.

Delivery times are estimates and are not guaranteed unless we expressly confirm a guaranteed delivery service in writing.

Delivery may take longer for:

Remote areas;
Islands;
Military addresses;
Locations with limited carrier coverage;
Orders requiring customs clearance; or
Destinations affected by local delivery restrictions.

5. Shipping Charges

Any applicable delivery charge will be displayed during checkout before the order is submitted.

Where free delivery is offered, this will be clearly stated on the product page or during checkout.

Additional charges may apply where:

The customer requests a special or expedited delivery service;
The package must be delivered again because of an incorrect address;
The customer fails to collect the parcel;
The parcel is refused without a valid legal reason; or
The destination requires additional carrier or remote-area fees.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

Full name;
Street address;
House or apartment number;
Postal code;
City; and
Country.

If an order cannot be delivered because the address provided by the customer is incorrect or incomplete, additional delivery or reshipping costs may apply where permitted by applicable law.

7. Delivery Delays

Although we make reasonable efforts to meet the estimated delivery times, delays may occasionally occur.

Possible causes include:

Carrier disruptions;
Customs inspections;
Incorrect delivery information;
Severe weather;
Public holidays;
Transportation problems;
Regulatory restrictions;
Strikes;
Natural disasters; or
Other circumstances outside our reasonable control.

We are not responsible for delays caused solely by circumstances outside our reasonable control, except where mandatory law provides otherwise.

8. Customs and Import Requirements

For orders that may be subject to customs or import procedures, delivery times may be extended due to customs clearance.

Customs procedures and import requirements vary depending on the destination country.

Customers are responsible for ensuring that products may lawfully be imported into the delivery country.

Any applicable customs duties, import charges or other local charges will be handled in accordance with the applicable requirements and the information provided during checkout.

9. Delivery Confirmation and Tracking

Where tracking information is available, it may be provided after the order has been dispatched.

Tracking information may take some time to become active after the parcel enters the carrier's system.

Delivery is considered completed according to the applicable delivery and consumer protection rules.

10. Failed Delivery

If a delivery attempt is unsuccessful, the carrier may arrange another delivery attempt, collection from a designated location or another delivery procedure.

If delivery fails because of an incorrect or incomplete address, failure to collect the parcel, or an unjustified refusal of delivery, additional costs may apply where permitted by applicable law.

11. Lost or Damaged Shipments

If a shipment appears to have been lost or arrives damaged, customers should contact us promptly.

Where appropriate, we may request:

Order information;
Photographs of the damaged package;
Photographs of the product;
Photographs of the shipping label; and
Other information necessary to investigate the issue.

Claims concerning damaged, defective or incorrectly supplied products will be handled in accordance with our Return and Refund Policy and applicable consumer protection law.

12. Delivery of Multiple Products

If an order contains multiple products, the products may not necessarily arrive in the same package or at the same time.

Delivery timing may depend on product availability, package size, destination and logistical arrangements.

Where separate deliveries are required, we will make reasonable efforts to ensure that the order is fulfilled as efficiently as possible.

13. Risk During Delivery

For consumer purchases, the transfer of risk relating to loss or damage to goods will be determined in accordance with applicable consumer protection law.

Nothing in this policy is intended to transfer risk to the consumer earlier than permitted by mandatory law.

14. Order Cancellation and Delivery

If an order has already entered processing or has been dispatched, it may no longer be possible to cancel the order through our internal order process.

This does not affect any statutory cancellation or withdrawal rights available to consumers under applicable law.

For information about returns and refunds, please refer to our Return and Refund Policy.

15. Changes to This Shipping Policy

We may update this Shipping and Delivery Policy from time to time to reflect changes in:

Delivery arrangements;
Shipping procedures;
Business operations;
Legal or regulatory requirements; or
Other legitimate operational reasons.

The latest version will be published through our online store together with its effective date.

16. Contact Information

For questions concerning shipping, delivery or an existing order, please refer to the following company information: