Return and Refund Policy

Last updated: August 27, 2026

We want you to be satisfied with your purchase. This Return and Refund Policy explains our return, refund and withdrawal procedures.

1. Company Information

This online store is operated by:

Digital Care Capital ApS
CVR Number: 42162507
Responsible Person: Peder Stein Burgaard

Registered Address:
C/O Peder Stein Burgaard
Østre Pennehavevej 9
2960 Rungsted Kyst
Denmark

2. 30-Day Return Policy

We offer a 30-day return policy for eligible products.

You may request a return within 30 days after receiving your product.

To be eligible for a return, the product should generally:

• Be in the condition in which it was received;
• Be unused or unworn;
• Include the original accessories and components; and
• Be returned in its original packaging where reasonably possible.

Proof of purchase may also be required.

This voluntary 30-day return policy is separate from any statutory consumer rights that may apply to your purchase.

3. How to Request a Return

Before returning any product, please contact us and provide the following information:

• Your order number;
• The email address used for the order;
• The product you wish to return; and
• The reason for the return.

Please do not send a product back before receiving the applicable return instructions.

Once your return request has been reviewed, we will provide the appropriate return instructions.

4. Return Address

Approved returns should be sent according to the return instructions provided by us.

Unless otherwise confirmed, returns may be sent to:

Digital Care Capital ApS
C/O Peder Stein Burgaard
Østre Pennehavevej 9
2960 Rungsted Kyst
Denmark

Please contact us before shipping a return.

5. Damaged Products

If your product arrives damaged, please contact us promptly.

Where relevant, please provide:

• Your order number;
• A description of the damage;
• Photos of the product;
• Photos of the outer packaging;
• A photo of the shipping label; and
• A video showing the issue where relevant.

Please keep the original packaging until the issue has been reviewed.

After reviewing the issue, we will provide an appropriate solution in accordance with the circumstances and applicable consumer rights.

6. Defective Products

If you believe that a product is defective, please contact us promptly with your order information and a description of the issue.

We may request photographs, videos or other information to help us assess the problem.

After reviewing the issue, we may arrange an appropriate replacement, return or refund, subject to applicable law.

7. Incorrect Products

If you receive an incorrect product, please contact us promptly.

Please provide:

• Your order number;
• Clear photographs showing the product received; and
• A photograph of the shipping label.

After reviewing the issue, we may arrange an appropriate replacement, return or refund.

8. Missing Products or Components

If your parcel arrives with missing products, accessories or components, please contact us promptly.

Please provide:

• Your order number;
• Photos of all products received;
• Photos of the outer packaging; and
• A photo of the shipping label.

We will review the issue and provide an appropriate solution.

9. European Union / EEA 14-Day Right of Withdrawal

Consumers in the European Union or European Economic Area may have a statutory 14-day right of withdrawal for eligible distance purchases.

Where this right applies, you may withdraw from your purchase without providing a reason within the applicable statutory period.

This statutory right is separate from our voluntary 30-day return policy.

The statutory right of withdrawal does not affect any other mandatory consumer rights that may apply to your purchase.

10. Return Shipping Costs

If you exercise an applicable 14-day statutory right of withdrawal, you are responsible for the direct cost of returning the goods, provided that this responsibility has been properly communicated before purchase.

Customers are also generally responsible for return shipping costs for voluntary change-of-mind returns under our 30-day return policy.

However, reasonable return shipping costs will normally be covered by us where the return is caused by:

• A defective product;
• A product damaged during delivery;
• An incorrect product;
• Missing components; or
• Another confirmed error attributable to us.

Mandatory consumer rights remain unaffected.

11. Condition of Returned Products

Returned products should generally be in the condition in which they were received.

Products should be unused or unworn and should include original accessories and components.

Where reasonably possible, products should be returned in their original packaging.

If a product has been handled beyond what is reasonably necessary and its value has been reduced, any applicable deduction will be handled in accordance with applicable law.

12. Refunds

Once a returned product has been received and inspected, we will notify you whether the refund has been approved.

For voluntary returns under our 30-day return policy, approved refunds are normally processed to the original payment method within 10 business days after approval.

Where the statutory EU/EEA withdrawal right applies, refunds will be handled within the applicable statutory period.

Your bank, card issuer or payment provider may require additional time before the refund appears in your account.

13. Refund Method

Approved refunds will normally be issued using the original payment method.

We do not normally charge a separate refund processing fee.

14. Exchanges

If you would like to exchange a product for another product, model or variation, please contact us.

Depending on the circumstances and product availability, we may arrange an exchange, return and refund, or another appropriate solution.

Any applicable statutory consumer rights remain unaffected.

15. Products Excluded From Return

Certain products may not be eligible for return where their nature or applicable law prevents them from being returned.

Where a statutory exception applies, that exception will prevail.

Any mandatory consumer rights relating to defective, damaged or non-conforming products remain unaffected.

16. Unclaimed or Refused Deliveries

If a customer refuses or fails to accept a delivery without exercising an applicable statutory withdrawal or cancellation right, additional costs may arise.

Where permitted by applicable law, reasonable costs resulting from an unjustified refusal or failure to accept delivery may be charged to the customer.

This provision does not restrict mandatory consumer rights.

17. Lost Returns

For voluntary returns, we recommend using a trackable shipping service and keeping proof of shipment until the return has been completed.

If a return is lost during transportation, we may request tracking information or proof of shipment before processing the return or refund, subject to applicable law.

18. Statutory Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted.

If any provision of this policy conflicts with a mandatory consumer protection requirement applicable to your purchase, the mandatory legal requirement will prevail.

19. Contact Information

Digital Care Capital ApS
CVR Number: 42162507
Responsible Person: Peder Stein Burgaard
Registered Address:
C/O Peder Stein Burgaard
Østre Pennehavevej 9
2960 Rungsted Kyst
Denmark

When contacting us regarding a return or refund, please include your order number so that we can identify your purchase.